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12 Months Return to Base (RTB) Warranty
Although we are fully confident in our work and expect your item to be in full working order, we appreciate that from time to time things can go wrong.
Therefore, all items purchased from Grabalaptop come complete with a 12 Month RTB Warranty (unless stated otherwise) which starts the moment you sign for your product.
In the unlikely event your item develops a fault within 30 days of delivery, Grabalaptop will repair or replace your item accordingly. Alternatively, if you prefer you are entitled to a full refund upon the safe return and inspection of the item purchased.
If your item develops a fault after 30 days from delivery you will be entitled to a repair or replacement only. This does not affect your statuary rights.
Should you require a repair, replacement or refund, please contact us for your returns authorisation code along with address details for return. Please ensure that your email to us contains your Name, Order No, Address & a brief description of fault. Failure to offer these details will lead to an Unauthorized Return request.
***Please note*** All items must be returned via courier. It is recommended that a "signed for" service is used for peace of mind. We do not accept any responsibility for Return costs and/or loss/damage in transit. Any items being returned back to you will be done so free of charge via Recorded delivery.
If your item is unwanted or purchased in error, please note that you have 14 days to return it to us for a full refund. We are unable to process a refund for an unwanted item beyond 14 days from delivery.
What the warranty does not cover.
The warranty does not cover accidental damage such as liquid spillage and cracked LCD Screen. It also does not cover software problems such as viruses/malware, or file corruption. In most cases, your Battery is guaranteed to last for a minimum of 30 minutes (please see item listing). Batteries will be replaced if they do not meet that criteria if reported within 7 days of delivery. Battery faults reported after 7 days from delivery will not be covered by your warranty as these items are classed as consumable and deteriorate over time depending on use.