Help - FAQ

Question: Can I collect the item?
Answer: Collection is fine, please call us on 0844 330 1115 to arrange a time and date to collect (please note, payment by cash only)

Question: When will I receive my laptop?
Answer: We normally dispatch orders within 1-2 working days of cleared payment, although during busy periods, it may take up to 3 working days.

Question: Can I return my item if I'm unhappy with it?
Answer: We offer a 7 day money back guarantee, excluding return postage costs.

Question: How many scratches will my laptop have?
Answer: Used = General wear and tear, may have very minor dents in casing and some minor lid scratches.
Refurbished = Minor wear and tear, overall condition of a high standard.

Question: Where are you based?
Answer: We are based in Farlington, Hampshire (please note, seen by appointment only)

Question: Where do you ship to, and how much is shipping?
Answer: We ship all over the UK Free Of Charge (Excluding Ireland), some international shipping is available, please email or call for international shipping costs.

Question: How long will my battery last?
Answer: A Tested & Working battery is guaranteed to work for a minimum of 10 minutes, however, in most cases batteries do last longer than this.

Question: Do I get a warranty with my item?
Answer: Warranty from Grab A Laptop is 3 Months Return To Base cover unless stated otherwise.

Question: If my laptop turns faulty and is under warranty, can I get it repaired myself?
Answer: If your laptop is under warranty, it has to come back to us to be looked at, repaired/replaced or refunded, if you take it upon yourself to repair it, we will not cover any costs incurred as the warranty is with us.