Help - FAQ

Question: Can I collect the item?
Answer: Collection is fine, please call us on 0844 330 1115 to arrange a time and date to collect.

Question: When will I receive my laptop?
Answer: We normally dispatch orders within 1-2 working days of cleared payment, although during busy periods, it may take up to 3 working days.

Question: Can I return my item if I'm unhappy with it?
Answer: We offer a 14 day money back guarantee on the full original cost price. Return Postage is non-refundable. After 14 days, laptops are repaired or replaced only.

Question: How many scratches will my laptop have?
Answer: Used = General wear and tear, may have very minor dents in casing and some minor lid scratches.
Refurbished = Minor wear and tear, overall condition of a high standard.

Question: Where are you based?
Answer: We are based in Farlington, Hampshire.

Question: Where do you ship to, and how much is shipping?
Answer: Standard Mainland UK shipping is free (1-3 Working Days) Ireland and Northern Island are classes as offshore and therefore not a standard route. For this reason there is an additional £10 charge to deliver here. Express Shipping is available on request at £15. This is for a guaranteed pre 12am Delivery (Mainland UK ONLY). We do NOT ship internationally.

Question: How long will my battery last?
Answer: Batteries are guaranteed for a minimum of 10 minutes unless otherwise stated. Batteries are guaranteed for dead on arrival. This means you have 7 days to inform us of any faults with batteries. Batteries are NOT covered for the entirety of the warranty.

Question: Do I get a warranty with my item?
Answer: Warranty from Grab A Laptop is 3 Months Return To Base cover unless stated otherwise.

Question: If my laptop turns faulty and is under warranty, can I get it repaired myself?
Answer: If your laptop is under warranty, it has to come back to us to be looked at, repaired/replaced or refunded, if you take it upon yourself to repair it, we will not cover any costs incurred as the warranty is with us.